Privacy policy

PRIVACY POLICY

At Avero Melbourne, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact our customer support team.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal information we collect: 

When you visit our website, we may collect certain personal and technical information to help us serve you better. This may include:

  • Device Information: Your IP address, browser type, time zone, and browsing data to optimize website performance.

  • Order Information: Your name, billing address, shipping address, payment details, email, and phone number to process and deliver your orders.

  • Customer Support Information: Details you provide when contacting us for assistance.

We only collect information necessary to provide you with the best shopping experience possible.

How we use your information:

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchase or inquiries.

  • Prevent fraud and ensure secure transactions.

  • Improve our website, products, and customer experience.

  • Send updates or promotions (only with your consent).

How we share your information:

We may share your personal information with trusted third parties to help us operate our business, such as:

  • Payment processors for secure transactions.

  • Shipping and fulfillment partners to deliver your orders.

  • IT and website service providers for site functionality and analytics.

  • Marketing partners, only if you have opted in to receive marketing communications.

These third parties are obligated to keep your data secure and to use it only for the purposes for which it was shared.

User-generated content:

If you leave reviews, comments, or other public content on our website or social media, please note that this information is publicly accessible. We encourage you to avoid sharing sensitive personal data in these areas.

Third-party links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing any personal information.

Children's privacy:

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe your child has provided personal information to us, please contact us so we can remove it.

Cookies and tracking technologies:

Our Site may use "cookies" to improve User experience. Cookies are small files stored on your device by your web browser to help remember settings and preferences, and track site usage. Users can configure their browser settings to refuse cookies or alert them when cookies are sent.

Data security and retention:

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

While no online system can guarantee 100% security, we strive to use commercially acceptable means to safeguard your personal data. We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your rights:

Depending on your location, you may have the right to:

  • Access and obtain a copy of the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data (where legally permitted).

  • Withdraw consent for marketing communications.

  • Object to or restrict certain data processing activities.

To exercise any of these rights, please contact us at info@avero-melbourne.com.

International data transfers:

Because Avero Melbourne works with global partners and suppliers, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that all transfers comply with applicable data protection laws.

Changes to this policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.

Contact us:

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Website name: Avero Melbourne
Company name: Clean Commerce
Address: Zandweg 62, Wormer, North Holland 1531AP, the Netherlands
E-mail: info@avero-melbourne.com
Phone: +61 3 7056 6384
Company registration number: 98098144
TAX number: 247606832B01

Customer Service Opening Hours:

Monday to Sunday - 8:00 am to 5:00 pm

The customer service replies within 24 hours during working days.