Terms and services
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Withdrawal period: the period during which the consumer can exercise their right of withdrawal.
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: a calendar day.
Continuous transaction: a distance contract concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time.
Durable medium: any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that enables future consultation and unaltered reproduction.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period.
Entrepreneur: Avero Melbourne, the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, exclusively one or more techniques for distance communication are used up to and including the conclusion of the contract.
Technology for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Avero Melbourne is operated by a registered company based in the Netherlands. For full legal company details, customers may request this information by contacting us directly via info@avero-melbourne.com.
We believe in transparency and will provide all necessary business registration information upon request, in line with applicable legal requirements and to ensure customer confidence.
Article 3 – Applicability
These General Terms and Conditions apply to any offer from Avero Melbourne and to any distance contract and orders concluded between Avero Melbourne and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms can be viewed electronically and will be sent free of charge upon request.
If additional product or service conditions apply, the consumer can always rely on the provision most favorable to them in the event of conflicting terms.
If one or more provisions of these Terms are void or annulled, the remaining provisions remain in force, and the invalid clause will be replaced by one that aligns as closely as possible with the original intent.
Article 4 – The Offer
Offers with limited duration or special conditions will be explicitly stated. All offers are non-binding and may be changed or adjusted by Avero Melbourne at any time.
Each offer contains a clear and accurate description of the products and/or services offered. Images used are intended to be a true representation of the items offered; however, slight variations in color or appearance may occur.
Each offer clearly states:
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The price
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Any applicable shipping costs;
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The process for concluding the contract;
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Whether the right of withdrawal applies;
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Payment, delivery, and performance methods;
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The validity period of the offer;
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Any conditions related to ongoing or recurring transactions.
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and meets the applicable conditions. If the acceptance is confirmed electronically by the entrepreneur, the consumer may cancel the contract as long as no confirmation has been received.
Article 6 – Right of Withdrawal
Consumers may return non-sale products within 30 days after receiving the item without giving a reason. Returned products must be unused, unworn, and in their original packaging.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, they are responsible for the direct costs of returning the product to our supplier in China. Avero Melbourne will refund all amounts paid by the consumer (including original shipping costs) within 10 days after receiving the returned goods or proof of shipment.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal is excluded for:
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Items that cannot be returned for hygiene reasons (e.g., earrings, lingerie, swimwear, etc.);
Article 9 – The Price
Prices stated in the offer will not increase during the validity period unless required by law. All prices are stated in the applicable currency and exclude import duties or additional taxes, which may be applied by customs in the destination country.
Article 10 – Compliance and Warranty
Avero Melbourne guarantees that its products comply with the agreement, the stated specifications, and reasonable expectations of quality and usability.
Article 11 – Delivery and Execution
Avero Melbourne will process and ship all orders with the utmost care. If delivery is delayed, consumers will be informed as soon as possible.
Article 12 – Payment Methods
Unless otherwise agreed, payments must be completed at the time of purchase. All transactions and purchases made through Avero Melbourne are subject to these Terms of Service, which outline the conditions of sale, including pricing, payment, and delivery.
Avero Melbourne reserves the right to correct any errors or inaccuracies in product descriptions, pricing, or availability without prior notice.
Article 13 – Complaints
Complaints must be submitted in writing or via email to info@avero-melbourne.com. Avero Melbourne aims to respond to all complaints within a reasonable time frame and strives to resolve all issues fairly and transparently.
Article 14 – Applicable Law
This website, Avero Melbourne, is operated by a company registered in the Netherlands, with its registered office located in the Netherlands. All agreements between Avero Melbourne and the consumer are governed by the laws of the Dutch government.
These Terms are governed by the laws of the Netherlands, unless mandatory consumer protection laws in the customer’s country of residence provide otherwise. Nothing in these Terms limits your statutory rights under Dutch or other applicable consumer protection laws.
Article 15 – Amendments to the General Terms and Conditions
Avero Melbourne may amend these Terms and Conditions at any time. Any changes will be communicated at least 30 days before they take effect.
Article 16 – Shipping and Return Locations
Avero Melbourne partners with third-party logistics providers (3PL) located in China. This means your order will be shipped from China.
Accordingly, returns must also be sent back to China. The appropriate return address and detailed instructions will be provided once your return request has been approved.
We aim to be as transparent as possible regarding return shipping costs and procedures. For any questions, please contact us at info@avero-melbourne.com.
Article 17 – Legal Disclaimer
Our return and exchange policy is subject to change at any time without prior notice. Avero Melbourne reserves the right to make the final decision regarding the eligibility of any return or exchange request.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. Your statutory rights remain unaffected and may vary depending on your country of residence.
Business information:
Website name: Avero Melbourne
Company name: Clean Commerce
Address: Zandweg 62, Wormer, North Holland 1531AP, the Netherlands
E-mail: info@avero-melbourne.com
Phone: +61 3 7056 6384
Company registration number: 98098144
TAX number: 247606832B01
Customer Service Opening Hours:
Monday to Sunday - 8:00 am to 5:00 pm
The customer service replies within 24 hours during working days.