Shipping policy

At Avero Melbourne, we strive to provide a seamless and enjoyable shopping experience for all our customers. Here’s everything you need to know about shipping.

Shipping in Australia

We’re proud to offer free shipping on all orders within Australia.

  • Delivery Time: 7–12 business days (Mon-Fri)

Order processing times

We process all orders within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Order tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its delivery status.

Delivery delays

While we aim to meet all estimated delivery times, delays can occasionally occur due to unforeseen circumstances such as weather disruptions or customs processing. Your patience and understanding in such situations are greatly appreciated.

Refused delivery

If you refuse delivery of your order without prior notice to us, the parcel may be returned to our overseas supplier. In such cases:

  • This will be treated as an unauthorized return, and you may not be eligible for a refund.

  • Any refunds (if applicable) will only be issued after the item is successfully returned to our supplier, in accordance with our Return Policy.

  • Shipping costs, return fees, and any applicable restocking fees will be deducted from your refund amount.

To avoid issues, please contact us before refusing a delivery.

Lost or damaged packages

If your package is lost or arrives damaged, please contact us immediately at info@avero-melbourne.com. We’ll work with you to resolve the issue promptly.

Need help?

If you have any questions about shipping, don’t hesitate to reach out to our friendly customer support team. We’re here to help make your Avero Melbourne experience exceptional!

Website name: Avero Melbourne
Company name: Clean Commerce
Address: Zandweg 62, Wormer, North Holland 1531AP, the Netherlands
E-mail: info@avero-melbourne.com
Phone: +61 3 7056 6384
Company registration number: 98098144
TAX number: 247606832B01

Customer Service Opening Hours:

Monday to Sunday - 8:00 am to 5:00 pm

The customer service replies within 24 hours during working days.